Terms of Use

Welcome to Edelbox Solutions Pvt Ltd (“Company,” “we,” “us,” or “our”). These Terms of Use govern your use of our website www.upodlockers.com & our smart parcel locker services. By accessing or using our Website and services, you agree to comply with these terms. If you do not agree, please do not use our services

1. Eligibility & Acceptance

If you access the Website or lockers on behalf of a company or organization, you represent that you have the authority to bind them to these terms

2. Use of Services

You agree NOT to:- Misuse our lockers (e.g., store illegal, dangerous, or prohibited items).
  • - Tamper with or damage our lockers.
  • - Attempt unauthorized access to any locker.
  • - Use the Website for fraudulent or illegal activities
We reserve the right to suspend or terminate access to users violating these rules.

3. Parcel Responsibility & Liability

We are NOT responsible for:
  • - Lost, stolen, or damaged parcels once they are deposited in or retrieved from the locker.
  • - Delayed deliveries by courier services.
  • - Items stored beyond the designated pick-up time.
    • We will provide any available evidence (such as locker access logs) to assist in investigations, but we assume no liability for missing or damaged items

4. Account Registration & Security

Some features may require you to register an account. You are responsible for:
  • - Providing accurate information.
  • - Keeping your login credentials secure.
  • - Any activities under your account.
We reserve the right to disable accounts found engaging in suspicious activities

5. Payments & Fees (If Applicable)

Users must pay applicable fees for locker usage as per the selected plan. Failure to make payments may result in account suspension. Fees are non-refundable unless explicitly stated

6. Intellectual Property Rights

All content on our Website, including text, graphics, logos, and software, is owned or licensed by Edelbox Solutions Pvt Ltd.
Users may not copy, modify, distribute, or commercially exploit any content without written permission

7. Disclaimer of Warranties

Our Website and lockers are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free services.
We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement to the fullest extent allowed by law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR:
  • Any direct, indirect, incidental, special, or consequential damages arising from the use of our services.
  • Loss of data, parcels, revenue, or business opportunities.
  • Our total liability, if any, shall not exceed the amount paid by you for locker usage in the last 3 months.

9. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses arising from:
  • Your use of the Website or lockers.
  • Your violation of these Terms.
  • Any dispute with third parties (e.g., couriers, delivery services).

10. Termination of Services

We may suspend or terminate your access to our Website or lockers at any time if:
  • You violate these Terms.
  • We discontinue our services.
  • We suspect fraudulent or illegal activities.
  • No refunds will be issued upon termination due to a policy violation.

11. Contact Us

For any queries or concerns regarding this Privacy Policy or your data, please contact us at info@upodlockers.com",