Privacy Policy

This Privacy Policy explains our policies and practices regarding the collection, use, and disclosure of your information when you use our Smart Parcel Locker Service. It also outlines your privacy rights and how applicable laws protect you. We use your personal data to deliver and enhance the Service. By accessing or using the Service, you consent to the collection, use, and processing of your information as described in this Privacy Policy. If you do not agree, please do not use our services

Cookies

Are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses

Why Information is Collected

We may use your information for the following purposes:
  • To provide, operate, and improve our services.
  • To facilitate secure parcel drop-offs and pickups.
  • To communicate important updates or service notifications.
  • To enhance user experience and service efficiency.
  • To comply with legal obligations and prevent fraudulent activities.
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Information We Collect

We may collect and process the following types of information:
  • Personal Information: Name, phone number, email address, and any other details you voluntarily provide.
  • Locker Usage Information: Records of parcel drop-offs and pickups, timestamps, and locker interactions.
  • Device & Technical Data: IP address, browser type, device information, and website usage statistics.
  • Location Data: If enabled, approximate location to assist with service optimization.

User Privacy Controls

  1. Users can review and update their information by contacting our customer support team.
  2. Users can opt-out of notifications (e.g., service updates or promotional messages) by contacting customer support.
  3. Users can request to delete their information or unsubscribe from uPOD services by contacting support at info@upodlockers.com. Requests will be processed within 30 days after verification.
  4. In cases where data retention is legally required or for operational needs, certain information may be retained for a specified period.

Sharing and Disclosures

Data Sharing & Disclosure: We do not sell or rent your personal data to third parties. However, we may share information in the following cases:
  • Service Providers: With trusted partners who assist in service delivery, maintenance, and support.
  • Legal Compliance: When required by law, government authorities, or legal processes.
  • Business Transfers: In case of a merger, acquisition, or business restructuring

    Information Security

    uPOD employs stringent security measures to protect user information:
    • Data Security & Retention: We implement industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security. We retain collected data only as long as necessary for legitimate business or legal reasons
    • User Responsibility: Users must maintain the confidentiality of their locker credentials (e.g., OTPs). Any unauthorized use of these credentials is the user’s responsibility. Contact us immediately if you suspect a breach.

    Data Ownership and Control

    • Resident Information
      Information provided by residents is used solely for operational purposes and remains the property of the respective Resident Welfare Association (RWA). Only authorized RWA representatives have access to their society’s data as required.
    • User Rights & Choices
      You may have the following rights concerning your data:
      • Access & Correction: Request access to your personal data or corrections if needed.
      • Opt-Out: Unsubscribe from marketing communications at any time.
      • Data Deletion: Request the deletion of personal data where applicable

    Limitations of Liability

    We are not responsible for any loss, theft, or misuse of parcels stored in our lockers. Users are solely responsible for securing their parcels and using the service as intended. While uPOD implements robust security measures, no system is completely immune to vulnerabilities. We are not liable for:
    • Data loss or breaches due to transmission errors or unauthorized third-party access.
    • Actions resulting from user negligence in securing credentials.

    Links to Other Websites

    Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

    Changes to This Privacy Policy

    We may update Our Privacy Policy from time to time. We reserve the right to update this policy at any time. Any significant changes will be notified via our website or other communication channels.

    Contact Us

    For any queries or concerns regarding this Privacy Policy or your data, please contact us at info@upodlockers.com",